Terms & Conditions | Client Agreement

Welcome to the Publicity Theory!

Through a thoughtful and aligned partnership, our goal is to help you build a meaningful brand that deeply resonates with your community.

By entering into this partnership, we the “Consultancy,” and you the “Client” are agreeing to the following terms and conditions.  


Client is solely responsible for creating and implementing her/his own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and his/her coaching calls and interactions with the Coach.

As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental or medical disorder.

Client further acknowledges that s/he may terminate or discontinue the coaching relationship at any time.

Client acknowledges that coaching is a comprehensive process that may involve different areas of her/his life, including career, personal growth, finances, health, and relationships. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.

Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, financial, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.

The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the partnership.


Client and Coach agree to engage in a coaching partnership through phone and/or video sessions. Coach will be available to Client by email in between scheduled sessions. Per Client’s request, Coach may also be available for additional time outside of original scope at an ad hoc rate which will be agreed upon beforehand. Examples include additional one-on-one sessions, extensive documents reviews etc.


The time and location of the coaching sessions will be mutually agreed upon by Coach and Client. The Coach will initiate all scheduled calls and will call the Client directly or both parties will use a meeting dial-in or link.


It is the Client's responsibility to notify the Coach of a cancellation at least 24 hours in advance of the scheduled session. If a meeting is canceled without advanced 24 hours notice or missed completely by Client, Coach is not obliged to reschedule or refund the session. Likewise, Coach will give the Client at least 24 hours notice when rescheduling.  


If Client is late for a session, Coach will try to extend the end time but if this is not possible, the session will end at the scheduled time and Coach will not be obliged to refund Client for missed time. In the unlikely event that the Coach is late, Coach will make up the time and provide bonus time to accommodate for the inconvenience.


Payment is to be made via website checkout page or Paypal at least two (2) days or 48 hours prior to commencing coaching sessions. If payment is not received within 48 hours, the session will be rescheduled.

Payment includes services outlined on the checkout page. Client is responsible for any added taxes or duties when applicable. Likewise, Client is responsible for any phone, WiFI, travel, accommodation expenses along with any other expenses incurred by participation in the coaching partnership.


To ensure Clients receives the best coaching experience possible, all first-time Clients are eligible for refunds on initial session or initial coaching package. Because continuing and ongoing Clients will already have received an opportunity to request an initial refund, all future sessions (after initial session or coaching package) will not be eligible for refunds.


All digital products and physical goods are subject to their own terms, conditions and refund policies, which will be indicated on their respective sales and checkout pages. Client is responsible for accurately entering personal information including email address and physical address at checkout. Orders will be fulfilled by the method and date outlined on the sales page unless otherwise noted.


This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the International Coaching Federation (ICF) Code of Ethics.

However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent.

Confidential Information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.


The Coach engages in training and continuing education pursuing and/or maintaining ICF (International Coach Federation) Credentials. That process requires the names and contact information of all Clients for possible verification by ICF. By signing this agreement, you agree to have only your name, contact information and start and end dates of coaching shared with ICF staff members and/or other parties involved in this process for the sole and necessary purpose of verifying the coaching relationship, no personal notes will be shared.

According to the ethics of our profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and for coach professional development and/or consultation purposes.


The Client acknowledges that the Coach has disclosed his/her record retention policy with respect to documents, information and data acquired or shared during the term of the Coach-Client relationship. Such records will be maintained by the Coach.


Either the Client or the Coach may terminate partnership through two-week written notice. Client agrees to compensate the Coach for all coaching services rendered through and including the effective date of termination of the coaching relationship. 


Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.  


These terms reflect the entire agreement between the Coach and the Client, and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered or supplemented except in writing and agreed upon by both the Coach and the Client.


If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.


The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of this Agreement.


This Agreement shall be governed and construed in accordance with the laws of the State of California, without giving effect to any conflicts of laws provisions.


This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns.

These terms shall be deemed to include all others contained on the website, including our Website Terms & Conditions and Privacy Policy.

If you have any questions, please contact hello@publicitytheory.com.